Josh Bugbee
IT Support Services Director @ The University of Vermont Health Network
- Role
- IT Support Services Director at University of Vermont Health
- Location
- Burlington, VT, US
- LinkedIn followers
- 500 followers
About Josh Bugbee
Healthcare IT leader; focused on customer service throughout the healthcare industry. Demonstrated leadership throughout career, primary focus in healthcare. Skilled in Microsoft, Agile/SAFe, Management, ITIL, Windows, incident management, escalation management, budgeting, team development and employee satisfaction. Strong hardworking professional with commitment to self-improvement and developing employees.
Experience
IT Support Services Director
Feb 2024 — Present · VT, US
The Director of IT Support Services is accountable for all end user support, Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) functions and processes within the UVM Health Network. This position also acts as the Scaled Agile Framework (SAFe) Business Relationship Partner for their department services. This individual will have solid IT support experience, strong Agile and project management acumen, excellent vendor management skills, plus a superior, service-oriented approach to infrastructure and support operations. As a member of the IT senior leadership team, the Director is responsible for the strategic planning and execution of their team, contributes to the development and execution of the enterprise-wide IT strategy and ensures its alignment with the enterprise\'s business strategy and the delivery of capabilities required to achieve business success and positive patient outcomes
Education
Champlain College
Health/Health Care Administration/Management
University of Vermont
Business Administration and Management, General
2010 — 2012
Community College of Vermont
Business Administration and Management, General
2009 — 2010
Skills
- Microsoft Word
- Employee Loyalty
- Budgets
- Photoshop
- Small Business Financial Management
- Microsoft Excel
- Powerpoint
- Time Management
- Wedding Dj
- Inventory Management
- Social Media
- Analysis
- Customer Satisfaction
- Process Scheduler
- Profit
- Public Speaking
- Leadership
- Small Business Marketing
- Sales Operations
- Customer Service
- Management
- Revenue Analysis
- Music
- Employee Training
- Microsoft Office
- Sales
- Merchandising
- Social Networking
- Customer-Facing
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