Josh Buchanan
Client Success Account Manager @TELUS Agriculture & Consumer Goods
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WORK HISTORY
Client Success Account Manager @TELUS Agriculture & Consumer Goods
Calgary, AB, CA
Build strategic SaaS partnerships with Key Stakeholders at multiple levels of clients to create customized action plans for each.• Specialize across multiple different business lines to provide unique and complex solutions to customers.• Triage issues within different CRMs as they come in from clients in order to partner with internal teams to find solutions.• Partner with internal teams to identify new business opportunities through referrals and additional product lines.• Using AI tools to search for opportunities to streamline processes.• 100% retain rate on customers as well as top team member for bringing in new business.• Managing a range of tiered clients to provide service and support customized to their needs.
EDUCATION
Mount Royal University
Bachelor of Business Administration
Harvard Online
Certificate
Centennial High School, Calgary
High School Diploma
SKILLS
ABOUT JOSH BUCHANAN
Client Success Account Manager
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