Josh Bennett

About Josh Bennett

Transformational, data-driven Chief Customer Officer with an expertise in the…

Experience

1. Director, Operations for Inassist Healthlock

   Healthlock

   Oct 2021 — Present · Franklin, TN, US

   InAssist provides medical claims auditing to the wealthiest 1% of individuals in the United States. This includes managing multiple insurance carriers, auditing claims, invoices and providing “ok to pay” packages to clients, pre-negotiating services and personal health assistance. HealthLock is a D2C online solution simplifying the verification and audit process for consumers\' healthcare bills with the mission of never letting our members pay too much for healthcare.Spearheaded scalable growth strategy, enabling exponential growth by designing and executing an organizational scalability model that streamlined operations and planned for hypergrowth.Staffed, developed and managed teams of auditors and business analysts, fostering a culture of collaboration and continuous improvement to transform business processes in a fast-paced, ever-changing environment, enabling business scalability of 600%.Managed all operational vendor relationships, including strategy execution, vendor selection, negotiation, and management. Ensured financial discipline and fueled growth by implementing zero-based budgeting and strategic resource allocation, fostering a growth mindset that led to 3x growth.Optimized operations for peak efficiency by leveraging a continuous improvement program to achieve a 30% increase in operational efficiency.Collaborated directly with C-suite to drive strategic alignment across business model, market fit and business development strategy, product offerings, and customer experience, resulting in final go-to-market strategy.Achieved highest level of SOC 2 compliance with no exceptions, leading the company through its first SOC 2 audit process by driving implementation of security controls across the organization and collaborating with internal/external teams and vendors.Collaborated with C-suite to secure a Fortune 200 partner and spearheading negotiation and all operational launch prep activities exceeding timeline and stakeholder expectations.

Education

• The Master's University

  Bachelor of Arts, Mathematics

  1997 — 1999

Skills

• Project Management
• Event Management
• Reliability
• Voice Over
• Solution Development
• Creative Thinking
• Business & Interpersonal Communication
• Superior Client Service
• Client Facing Skills
• Client Relations Skills
• Solution Implementation
• Operations Management
• Business Intelligence
• Business Efficiency
• Entertainment
• People Management
• Client Services
• Highly Detail Oriented
• Publishing
• Event Planning
• Analysis
• Ethics
• Negotiation
• Sales
• Music Industry
• Public Relations
• Radio Broadcasting
• Analytical & Strategic Thinking
• Audio Editing
• Music
• Proficient in Windows & Mac Environments
• Interpersonal Communication
• Interpersonal Communication Abilities
• Brand Management
• Content Strategy
• Product & Procedures Implementation
• Management
• Online Advertising
• Organization Skills