Josh Barnett
Director of Customer Support @Lbx Company
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WORK HISTORY
Director of Customer Support @Lbx Company
Lexington, KY, US
ABOUT JOSH BARNETT
Dynamic and resourceful professional with extensive experience in overseeing day-to-day service department operations to enhance process efficiency, reduce costs, and elevate customer satisfaction. Exceptional talent for building service staff through recruitment, training, and scheduling, while prioritizing organizational profitability and ensuring superior customer experience. Demonstrated ability to champion warranty claim process and collaborate with parts department for ongoing repairs. Possess strong communication skills, attentions to detail, and organizational prowess. Proficient in CRMs (Salesforce / Fleet Cost and Care) and Microsoft 365 office.
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