Josh Baer
Strategic Customer Success Leader | SaaS Platforms | Expert in Churn Reduction, Client Retention & C-Suite Engagement
- Role
- Sr Customer Success Manager at Pluralsight
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Josh Baer
With over 10 years of experience in SaaS customer success and account management, I am passionate about delivering solutions that enhance the value and impact of our products for our clients. As a Strategic Customer Success Manager at ServiceTitan, I manage a portfolio of high-profile accounts, ensuring their retention, satisfaction, and growth. I excel at developing and nurturing strong relationships with key stakeholders, leveraging deep product knowledge to provide strategic guidance and best practices. I collaborate cross-functionally with sales, marketing, product, and engineering teams to deliver solutions that address customer needs and pain points. I also analyze customer data and feedback to identify opportunities for improvement and innovation. I have a proven track record of exceeding targets, driving operational efficiency, and increasing ROI for our customers and our company.
Experience
Sr Customer Success Manager
Jan 2024 — Present · Charlotte, NC, US
As a Senior Customer Success Manager at Pluralsight, I partner with customers to understand their goals and help them leverage our platform for long-term success. I work alongside teams to develop strategies, overcome challenges, and ensure they get the most value from their learning and development initiatives. My role is all about building strong, trusted relationships and being a key driver of growth and continuous improvement for our customers.
Education
Richland College
Radio/Television/Film
1992 — 1993
Austin Community College
Radio/Television/Film
1993 — 1994
Community College of Philadelphia
Journalism
1991 — 1992
University of Arkansas at Little Rock
N/A, Journalism
1990 — 1991
University of Arkansas at
Journalism
1990 — 1991
Skills
- Sales Operations
- Customer Retention
- Customer Service
- Direct Sales
- Sales
- Research
- Training
- New Business Development
- Strategic Partnerships
- Strategic Planning
- Account Management
- Start-Ups
- Marketing
- Management
- Risk Management
- Lead Generation
- Crm
- Business Development
- Analysis
- Enterprise Software
- Sales Presentations
- Solution Selling
- Salesforce.com
- Leadership
- Saas
- B2b
- Team Leadership
- Sales Process
- Customer Relationship Management (Crm)
- Time Management
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