Josh Albert
Senior Manager of Services @Sleep Number Corporation
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WORK HISTORY
Senior Manager of Services @Sleep Number Corporation
Expanded role to include additional leaders and teams, now including: Escalations Management, VIP Support, Social Media community management and crisis management, Retail & Sales Support, Order Management, Internal Support, Field Services dispatch, call center teams, and delivery customer service support. Also created and overseeing a continuous improvement team to help my business leaders identify and accelerate efficacy and efficiency initiatives.
EDUCATION
The Ohio State University
Science and General Education
Franklin University
Business Management
College of DuPage
Business Management and MIS
SKILLS
ABOUT JOSH ALBERT
Throughout my career, I’ve thrived as an authentic people leader, developing individuals and teams while driving operational excellence. Over time, my passion for innovation, strategy, and creative problem-solving has guided me down multiple new paths and role expansions.In my current role, I lead high-impact initiatives within customer service teams, social media teams, field services, logistics, and customer experience - collaborating across departments to shape the future of our organization. My focus is on strategic planning, operational improvement, and empowering my team to deliver results that align with long-term goals. I have frequently been called on to improve organizational design to find synergies, maximize efficiency, and ultimately improve outcomes for customers while improving shareholder value.I’m fortunate to work in a growth-oriented environment that values collaboration and innovation, where I can inspire change and make a lasting impact on both my teams and our customers.Outside of work, I am passionate about advocating for those who often need it the most - neglected and abused children, who are often in the foster care system. Currently I feed that passion as Treasurer of the Board for a non-profit public charity that supports the local CASA program.
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