Josette Stefanak
Customer Success Leader | Focused on Strategic Growth, Relationship Building & Customer Excellence
- Role
- Regional Manager, Enterprise Customer Success at Okta
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Josette Stefanak
Customer-focused and results-driven Customer Success leader with 10+ years of experience spanning account management, technical support, and customer success in the SaaS industry. Proven ability to drive growth, boost retention, and unlock customer value through strategic initiatives, data-driven insights, and strong cross-functional collaboration. Passionate about delivering exceptional customer experiences and fostering long-term, trusted relationships that lead to measurable business outcomes. Skilled at aligning with executives, managing complex stakeholder dynamics, and bringing high energy and positivity to every interaction. Recognized as a collaborative team player and supportive mentor who helps elevate others and contributes to a culture of excellence and innovation.
Experience
Regional Manager, Enterprise Customer Success
Aug 2025 — Present
Passionate about helping enterprise customers unlock the full value of Okta’s identity solutions. I lead a high-performing team focused on driving strategic adoption, executive engagement, and long-term customer success across enterprise accounts.By aligning customer goals with Okta’s capabilities, we accelerate time-to-value, strengthen retention, and fuel expansion—delivering measurable outcomes that drive real business impact.
Education
Quinnipiac University - School of Business
Bachelor of Science (B.S.), Marketing
2007 — 2011
Skills
- Marketing
- Email Marketing
- Social Media
- Advertising
- Social Media Marketing
- Photoshop
- Dreamweaver
- Powerpoint
- Social Networking
- Online Advertising
- Illustrator
- Indesign
- Microsoft Excel
- Customer Service
- Teamwork
- Leadership
- Direct Marketing
- Sales
- Marketing Communications
- Personality
- Diligent
- Determination to Succeed
- Organization
- Energetic Team Player
- Html
- Newsletters
- Budgets
- Google Analytics
- Budget
- Coremetrics Analytics
- Google Adwords
- Keyword Research
- Time Management
- Project Management
- Customer Relationship Management (Crm)
- Digital Marketing
- Online Marketing
- Search Engine Optimization (SEO)
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