Josette Akiki

Master of Science - MS Management & Leadership at University of Houston, C.T. Bauer College of Business

Role
Master Cruise Counselor and Luxury Specialist at Vacations To Go
Location
Houston, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Josette Akiki

Experienced hospitality professional with a strong background in leadership, operations…

Experience

  1. Master Cruise Counselor and Luxury Specialist

    Vacations To Go

    May 2020 — Present · Houston, TX, US

    Responsible for closing sales deals over the phone and maintaining long lasting relationships with customers leading to a repeat business ratio of over 15%.• Acquiring new customers and developing business to increase the profit margin.• Always going \"the extra mile\" to meet sales quota and facilitate future leads. • Setting up daily, monthly and yearly goals that must meet the minimum number of $2 Million in sales per year. • Building and developing a client portfolio of over 800 clients per year. • Handling and resolving client’s issues diligently.• Maintaining customer satisfaction score of at least 95% based on surveys.• Maintaining a closing ratio of over 30% on all leads.

Education

  • University of Houston, C.T. Bauer College of Business

    Master of Science - MS, Management & Leadership

    2020 — 2022

  • Conrad N. Hilton College

    Bachelor’s Degree, Hospitality Administration/Management

    2016 — 2018

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Josette Akiki — Master Cruise Counselor and Luxury Specialist at Vacations To Go in Houston, TX, US | Unifers