Josette Akiki
Master of Science - MS Management & Leadership at University of Houston, C.T. Bauer College of Business
- Role
- Master Cruise Counselor and Luxury Specialist at Vacations To Go
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Josette Akiki
Experienced hospitality professional with a strong background in leadership, operations…
Experience
Master Cruise Counselor and Luxury Specialist
May 2020 — Present · Houston, TX, US
Responsible for closing sales deals over the phone and maintaining long lasting relationships with customers leading to a repeat business ratio of over 15%.• Acquiring new customers and developing business to increase the profit margin.• Always going \"the extra mile\" to meet sales quota and facilitate future leads. • Setting up daily, monthly and yearly goals that must meet the minimum number of $2 Million in sales per year. • Building and developing a client portfolio of over 800 clients per year. • Handling and resolving client’s issues diligently.• Maintaining customer satisfaction score of at least 95% based on surveys.• Maintaining a closing ratio of over 30% on all leads.
Education
University of Houston, C.T. Bauer College of Business
Master of Science - MS, Management & Leadership
2020 — 2022
Conrad N. Hilton College
Bachelor’s Degree, Hospitality Administration/Management
2016 — 2018
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