Diego José Tarazona
Field Services Coordinator & Order Management Specialist | Customer Relationship Management
- Role
- Field Services Coordinator & Order Management Specialist at SAI Advanced Power Solutions, INC.
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Diego José Tarazona
Operations and project-focused professional supporting nationwide equipment startups and…
Experience
Field Services Coordinator & Order Management Specialist
SAI Advanced Power Solutions, INC.
Aug 2022 — Present · Franklin Park, IL, US
Led a transformative evolution of responsibilities, spearheading the development of the department- Ensured seamless nationwide customer support during critical equipment deployment phases, understanding customer needs and concerns and driving the best solution for their issues- Established robust partnerships with service partners, negotiating proposals and coordinating field service activities, emergency calls and forecasting manpower- Assumed full project management responsibilities for a key customer, overseeing commissioning of multiple data halls, managing budgets, resolving issues via CxAlloy, and coordinating third-party vendors through project closeout- Managed Parts and Services sales orders, enhanced the order management process through efficient execution, troubleshooting, and meticulous oversight of procurement and inventory management- Collaborated closely with engineers and Business Unit project managers, facilitated service requests, defining project scopes, and maintaining effective communication with field engineers- Streamlined the quotation process, reducing processing time from 40 to 6 business days.
Education
Universidad Alejandro de Humboldt
Bachelor's degree
City Colleges of Chicago-Harry S Truman College
GDA Gateway Transition
2019 — 2020
University Institute of Technology and Industrial Administration
Bachelor's degree
Skills
- Continuous Improvement
- Microsoft Excel
- Go-to-Market Strategy
- Sap Erp
- Data Analysis
- Sap
- Analysis
- Sap Products
- Consumer Products
- Market Planning
- Competitive Analysis
- Business Strategy
- Customer Service Operations
- Microsoft Office
- Team Building
- Management
- Business Planning
- Project Management
- Supply Chain
- Product Management
- Customer Service
- Logistics
- Process Improvement
- Leadership
- Team Leadership
- Teamwork
- Team Management
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