Jose Santana Villa

About Jose Santana Villa

Welcome to my LinkedIn profile!I am a detail-oriented LMS Administrator and Learning Experience Designer. I excel in providing 2nd tier Technical and Product Support, LMS Administration and Learning Technology Administration and developing technical documentation and eLearning solutions to support customer needs and business metrics.Let\'s connect!Soft Skills: Customer Success Onboarding, Account Management, Customer Service, Customer Support, Relationship Management, Vendor Management, Reporting, Cross-Functional Collaboration, Training, Strong Attention to Detail, and Process Improvement. Technical Skills: LMS Administration, AICC, SCORM 1.2, SCORM 2004 3rd Edition, SCORM 2004 4th Edition, 2nd Tier Technical/Product Support, Technical Account Management, Visual Studio Code Editor, FileZilla, ShareFile, Content Controller, JSON, Postman API Platform, SCORM Cloud, LMS to LMS Integrations, Technical Documentation, Tableau Reporting, Microsoft Excel, Questionmark, 2nd Tier Technical/Product Troubleshooting, Camtasia, SnagIt, eLearning and Technical Content Development, Episerver/Optimizely, Technical Implementations, Adobe Acrobat Pro, Articulate Storyline, Adobe Illustrator and Microsoft Copilot.

Experience

1. Lms Administrator & Learning Technology Specialist

   Loma

   Feb 2023 — Present · Atlanta, GA, US

   Set up and manage LMS to LMS integrations (Cornerstone, Workday, Docebo) for 40+ Companies with over 100+ employees by providing technical documentation and implementation on-boarding sessions-Collaborated with front line support and vendor\'s admin support to ensure smooth functioning of online learning platforms and to ensure all KPIs are met by providing technical documentation of common issues-Resolved 300+ second-tier product and technical support tickets for internal employees and external customers within 2 business days-Troubleshoot and determine root cause of problems in online trainings-Generate and distribute Tableau reports to internal and external customers-Manage exams, users, and reports in the QuestionMark Exam Platform for over 100+ domestic and international customers-Successfully Imported 700+ international learners and eLearning courses enrollments to LMS which generated over of company revenue-Bulk upload +236 SCORM 1.2 and AICC courses for internal company LMS production environment for over 200+ employees to launch and provided documentation for common troubleshooting issues-Create all products, product groupings, and learning paths in LMS-Find creative solutions to address customer issues and work with IT/vendors to resolve concerns-Use Episerver/Optimizely CMS to manage production/stage server SSO login and LMS announcement pages-Use e-Learning tools (Articulate Storyline, Camtasia, Snagit, Adobe Creative Suite) to design, develop, and deliver instructional materials and learning solutions for external customers and internal employees-Use Rustici Content Controller to manage enterprise accounts, licenses, and distribute eLearning content of 232+ modules across multiple learning management systems for over 10 companies with more than 100 employees-Use Postman APIs and JavaScript and JSON to update domestic and international customers\' progress and dashboards and troubleshoot console logs.

Education

• Mercer University

  Bachelor’s Degree, Mechanical Engineering

• Mercer University

  Master's degree, Secondary Education and Teaching

• Abraham Baldwin Agricultural College

  Associate’s Degree, Pre-Engineering

Skills

• Microsoft Word
• Javascript
• Ansys
• Jquery
• Css
• Ptc Creo Simulate
• Autocad
• Solidworks
• Matlab
• Html5
• Ptc Creo Parametric
• Microsoft Office
• Rapid Prototyping
• Microsoft Excel