Joseph Torres

About Joseph Torres

I’m a telecommunications and platform leader with 20+ years of experience building, scaling, and modernizing service operations inside Tier-1 carrier environments.I currently serve as Director of 5G Ecosystems & Partnerships at AT & T, where I’ve driven sustained double-digit CAGR growth by designing scalable service operations and integration architectures that enable complex partner ecosystems to move faster from onboarding through activation, assurance, and revenue realization.Across my career, I’ve worked at the intersection of technology, operations, and business outcomesturning strategy into execution through repeatable platforms, operating models, and automation.Previously, I served as Senior Director of Industry Architecture, defining OSS/BSS and integration strategies that aligned enterprise technology investments to business priorities. Before that, I founded and led AT & T’s first ServiceNow Center of Excellence, delivering $80M+ in realized value through workflow automation, governance, and platform standardization across service operations.My background spans:• OSS/BSS modernization• Service fulfillment & assurance• Platform and integration architecture• Program and transformation leadership• Ecosystem and partner operating modelsI’m known for bridging vision and execution aligning stakeholders, simplifying complexity, and building systems that scale. Interests: platform leadership, ecosystem strategy, service operations innovation, and advisory / fractional opportunities where execution matters as much as strategy.

Experience

1. Director - 5g Service Design & Lifecycle Operations

   AT&T

   Dec 2021 — Present · Dallas, TX, US

   Lead 5G ecosystem partnerships spanning technology providers, platforms, and integration partners- Drove double-digit CAGR growth by innovating service operations and integration architecture- Designed scalable operating models enabling faster partner onboarding, provisioning, and service assurance- Partner across product, network, IT, and external stakeholders to accelerate time-to-revenue

Education

• Colorado Technical University

  EMBA, Business

• SMU Cox School of Business

  Latino Corporate Executive Development Program

• University of Phoenix

  BS, Business Management

• Wharton Executive Education

  Certificate, Platform Strategy: Build, Grow, Monetize, and Lead Digital Platforms