Joseph Terzado
Hospital Manager @VEG ER for Pets
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WORK HISTORY
Hospital Manager @VEG ER for Pets
Key Achievements: Lead operations for a high-volume,$12M annual revenue • Maintained the highest Net Promoter Score (NPS) in the district. • Successfully led the second-highest volume hospital in our market. • Achieved the highest Average Case Transaction (ACT) across our region. • Earned a 9/10 employee satisfaction rating on our internal PECAN survey. • Consistently beat Contribution Margin % goals, reflecting operational efficiency and strong cost management. • Maintain a profitable P&L quarter after quarter through strategic financial oversight and daily discipline.Key Responsibilities: • Recruit, onboard, and develop exceptional hospital staff to deliver top-tier emergency care. • Oversee HR compliance, scheduling, payroll, and labor cost management. • Ensure operational excellence through facility management, inventory control, DEA/OSHA policy adherence, and equipment purchasing. • Lead financial performance efforts, including budgeting, cash flow, and strategic planning. • Champion a consistent, premium client experience by gathering feedback, coaching teams, and building strong referral partnerships in the local veterinary community. • Represent VEG in local marketing and community outreach efforts.
EDUCATION
Miami Dade College
Buisness
ABOUT JOSEPH TERZADO
I help leaders perform better, not by adding pressure, but by building clarity…
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