Joseph A. Sorisi

About Joseph A. Sorisi

A Global Technology leader and early transformation pioneer who brings over 20 years of…

Experience

1. CIO, Technology Strategy and Transformation, Board Member

   HomeServe USA

   May 2014 — Present

   HomeServe USA offers warranty repair policies and provides claims services to over 2 million B2C customers with more than 3 million service plans in North America since 2003. The business has partnered with and services more than 50 utility companies, manufacturer partner brands and service providers in the U.S. and Canada. HomeServe USA is the North American arm of HomeServe plc, a London Stock Exchange listed company in the top 200 UK companies by market capitalization. Reporting to the CEO and Board, as Chief Information Officer responsible for Technology oversight and Strategy. In this role, leading a multi year transformation initiative to innovate and re-engineer the entire platform and services, deploy new fully integrated digital e-commerce strategy, voice and data network and supporting PEGA CRM policy sales, claims and field service management application systems. This effort includes the deployment of new B2C online and mobile services including new content management system and enhanced eCommerce services to provide consumers with a seamless digital experience across all channels of communication. Coupled with innovation, is the further maturing of information security compliance including implementing policies and standards, achieving PCI and ISO certification\'s and evolving enterprise workflow, enterprise data management (EDW), Disaster Recovery (DR) and Business Continuity (BCP) services. At the heart of any successful en-devour is the people. Good leadership, coaching and mentoring of teams is key to further mature skill sets, and service delivery in areas of PMO, Application development, QA and IT Operations. Results of these efforts enable market expansion, support revenue growth, improve the customer experience across multi channels (call center, web and mobile), mitigate risk and will realize operational efficiencies in line with meeting the companies five year plan.

Skills

• Analytics
• Enterprise Software
• Data Center
• User Experience
• Cloud Computing
• Product Development
• Professional Services
• E-Commerce
• Mobile Devices
• Mergers & Acquisitions
• Integration
• Strategic Planning
• Strategy
• Program Management
• IT Strategy
• Email Marketing
• Business Process
• Vendor Management
• Strategic Partnerships
• Start-Ups
• Information Technology
• Entrepreneurship
• Saas
• Management Consulting
• Crm
• Executive Management
• Disaster Recovery
• Enterprise Architecture
• Management
• Mobile Applications
• Product Management
• Project Planning
• Leadership
• Business Intelligence
• Telecommunications
• Team Leadership
• IT Management
• B2b
• Process Improvement
• Sdlc