Joseph Sebastian
Manager II, Verification Risk Management & Operations (VRMO) at Amazon | Strategic Seller Management | Executive Escalations | Amazon AI Practitioner | Amazon L6σ Green Belt Practitioner | ex-HCL
- Role
- Manager Ii, Global Advisor Program at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Joseph Sebastian
With over 7 years of experience in People Management, Process Automation, Strategic Seller Management, & Program Management, I specialize in Operational Efficiency and have hands-on expertise in Technical Infrastructure Services.Currently Global Advisor Program (GAP). I lead a team of Program and Ops Managers from both functions in developing strategic roadmaps, operational planning and driving cost-efficiency initiatives. GAP delivers comprehensive Subject Matter Expert support across Operations teams, providing strategic mentoring and process guidance to both in-house and outsourced teams, while systematically improving SOPs to enhance seller experience. GAP also manage ramp progression for employees hired at multiple third party Vendor Partners in contract with AmazonMy journey at Amazon includes managing RCM (Repeat Contact Management) function within CORE (Cost Optimization & Resolution Excellence), EU8 Strategic Selling Partner initiatives, where I led catalog management and Six Sigma projects, as well as overseeing Customer Service Operations for Amazon India.Previously, I worked as Senior Analyst at HCL Technologies, Infrastructure Services Division (ISD) & as Business Analyst Intern at SunTec Business Solutions.
Experience
Manager Ii, Global Advisor Program
Jul 2025 — Present
Global Advisor Program | Verification Risk Management & Operations (VRMO)
Education
Vimal Jyothi Engineering College, Jyothi Nagar, Chemperi, Kannur
Bachelor of Technology (B.Tech.)
2010 — 2014
Auxilium Nava Jyoti School (ICSE - ISC)
Senior Secondary
1996 — 2010
Rajagiri Centre for Business Studies
Master of Business Administration (M.B.A.)
2016 — 2018
Skills
- Training
- Microsoft Powerpoint
- Verilog
- Program Management
- Html
- Public Speaking
- Microsoft Office
- Analytical Skills
- Linux
- Windows
- Microsoft Excel
- Powerpoint
- Robotics
- Flash Animation
- C++
- Presentations
- Python
- Event Planning
- Project Planning
- Leadership
- Engineering
- Networking
- Teamwork
- Team Management
- Nonprofit Organizations
- C
- Programming
- Microsoft Word
- Team Leadership
- Artificial Intelligence
- Databases
- Strategy
- Management
- Java
- Arduino
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