Joseph Doro

About Joseph Doro

At Sargento Foods, my role as a Business Systems Analyst has seen me become a central…

Experience

1. Business Systems Analyst - Digital Workplace

   Sargento

   Nov 2021 — Present

   Support the functional requirements of digital workplace systems including-Assist with analysis, configuration, testing, administration, and support of all digital workplace systems, including but not limited to-ServiceNow -Content Management (Box.com)-Intranet/Employee Portal -Digital Signage (Four Winds Interactive)-Collaboration Tools (Office 365, Liferay DXP, Box, Smartsheet, MS Teams)-Act as the first line of support and address the IT support tickets and document and update the knowledge base when needed across all DW systems-Assist the team in configuring system solutions or new functionality to address business requirements in new or existing processes-Assist with Analysis & design of workflows and other automated processes within digital workplace systems based upon specifications-User provisioning and de-provisioning (New Hire, Job Transfers, Terminations etc.) across all Digital Workplace (DW) systems-Write and maintain documentation for solution configuration, testing defects and resolution for all the digital workplace systems.

Skills

• Powerpoint
• Microsoft Word
• Ipv4
• Work Well Independently
• Data Entry
• Windows 7
• Spreadsheets
• Teamwork
• Social Networking
• Troubleshooting
• Customer Service
• Vlan
• Internet Troubleshooting
• Inventory Management
• Pc Building
• Windows
• Microsoft Excel
• Subnetting
• Networking
• Computer Repair
• Ipv6
• Social Media
• Linux Desktop
• Customer Satisfaction
• C++
• Microsoft Office
• Project Management
• Databases
• Windows Scripting
• Technical Support
• Java
• Lan Switching
• Computer Hardware
• Tcp/Ip
• Time Management
• Editing
• Access
• Computer Maintenance
• Python