Joseph Kumar

About Joseph Kumar

At ANSR, my focus as Associate Director - HR revolves around elevating talent management strategies that enhance productivity and nurture employee engagement. This role builds on a solid foundation in workforce management, where my efforts are directed towards optimizing talent supply chains and fostering process improvements. Our team\'s commitment to delivering cost-efficient HR solutions is unwavering, ensuring that every initiative aligns with the organization\'s overarching goals.Previously, leading the workforce management team at JMR Infotech honed my expertise in end-to-end resource management, from recruitment to bench management and HR analytics. We partnered with leadership, campuses, and training institutes to establish a sustainable talent pipeline, which has been critical in maintaining our labor pyramid. The success of these strategies is reflected in our refined project allocation and utilization, demonstrably enhancing our organizational capabilities in the competitive tech landscape.

Experience

1. Associate Director - HR

   ANSR

   Aug 2024 — Present · Bengaluru, IN

Education

• ITIL V3 Foundation, Celtem

  ITIL V3 Foundation, IT Service Management

  2010 — 2010

• St. Joseph's College, Tiruchirapalli, Tamil Nadu (Bharathidasan University)

  B.Sc, Computer Science

  1999 — 2002

Skills

• Transition Management
• Process Management
• Customer Service
• Program Management
• Service Delivery Management
• Metrics
• Crm
• Itil
• Team Management
• Outsourcing
• Process Improvement
• Service Delivery
• Training
• Call Center
• Workforce Management
• Operations Management
• Offshoring
• Service Desk
• Resource Management
• Vendor Management
• Sla
• Bpo