Joe Reyna

Store Director Executive Client Experience & Sales Strategy @Mayors Jewelers

Miami, FL, US
EMAILS
j•••••@mayors.com
MOBILE NUMBERS
+13•••••••65

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WORK HISTORY

Sep 2021 — Present

Store Director Executive Client Experience & Sales Strategy @Mayors Jewelers

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Miami, FL, US

Spearhead a $59M+ flagship showroom for Mayors, leading a team of 28+ across Rolex, Cartier, Omega & other high-luxury brandsRecognized for creating elevated client experiences and contributing to one of the highest-performing stores in the U.S.Lead regional training, cross-store collaborations, and off-site VIP events, shaping a culture of excellence and service

EDUCATION

2007 — 2011

Tallahassee State College

Network Managment, English

N/A

GIA (Gemological Institute of America)

GIA Essentials course

2016 — 2016

GIA (Gemological Institute of America)

Jewelry Essentials

SKILLS

TeamworkLoss PreventionCustomer ExperienceSocial Media MarketingPowerpointMicrosoft ExcelMerchandisingSocial NetworkingCommunicationOutlookFacebookLeadershipManagementMicrosoft OfficeSalesStore ManagementSpanishRetail SalesVisual MerchandisingCustomer RetentionStore OperationsJewelryCustomer ServiceMarketingRetailInventory ManagementSocial MediaInventory ControlLuxury GoodsTime ManagementSales ManagementSales ProcessMicrosoft WordAccessTrainingCustomer Satisfaction

ABOUT JOE REYNA

As Store Director of Mayors Jewelers’ $59M+ flagship showroom, I bring over 10 years of experience in luxury retail leadership, specializing in client experience, sales strategy, and team development. My role involves leading a team of 28+ across premier brands like Rolex, Cartier, and Omega, while shaping a culture of excellence and service that drives one of the top-performing stores in the U.S. By combining data-driven strategies with a passion for storytelling, I’ve contributed to consistent growth in revenue and key performance metrics. My efforts extend beyond operations, as I spearhead regional training programs, cross-store collaborations, and exclusive VIP events. Dedicated to aligning team performance with brand integrity, I’m committed to making luxury personal and fostering long-term client relationships.

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Joe Reyna — Email, Phone Number & Contact Info | Unifers