Joe Reyna
Store Director Executive Client Experience & Sales Strategy @Mayors Jewelers
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WORK HISTORY
Store Director Executive Client Experience & Sales Strategy @Mayors Jewelers
Miami, FL, US
Spearhead a $59M+ flagship showroom for Mayors, leading a team of 28+ across Rolex, Cartier, Omega & other high-luxury brandsRecognized for creating elevated client experiences and contributing to one of the highest-performing stores in the U.S.Lead regional training, cross-store collaborations, and off-site VIP events, shaping a culture of excellence and service
EDUCATION
Tallahassee State College
Network Managment, English
GIA (Gemological Institute of America)
GIA Essentials course
GIA (Gemological Institute of America)
Jewelry Essentials
SKILLS
ABOUT JOE REYNA
As Store Director of Mayors Jewelers’ $59M+ flagship showroom, I bring over 10 years of experience in luxury retail leadership, specializing in client experience, sales strategy, and team development. My role involves leading a team of 28+ across premier brands like Rolex, Cartier, and Omega, while shaping a culture of excellence and service that drives one of the top-performing stores in the U.S. By combining data-driven strategies with a passion for storytelling, I’ve contributed to consistent growth in revenue and key performance metrics. My efforts extend beyond operations, as I spearhead regional training programs, cross-store collaborations, and exclusive VIP events. Dedicated to aligning team performance with brand integrity, I’m committed to making luxury personal and fostering long-term client relationships.
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