Joseph Ofurie
Desktop Support Engineer @Tata Consultancy Services
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WORK HISTORY
Desktop Support Engineer @Tata Consultancy Services
US
Resolved an average of 20+ helpdesk ticket per week, while assisting other DCs following TCS guidelines and policies• Provide expert technical support for Windows users, diagnosing the resolving issues related to hardware, software, and network connectivity• Manage Active Directory user accounts, VPN & OKTA support, SharePoint, OneDrive• Deployed and configured new workstations and software for new hires and existing employees• Documented troubleshooting steps for our KB team’s future use• Collaborated with our network engineers, software engineers to troubleshoot and resolve connectivity issues and system migration using Microsoft Teams/Zoom
EDUCATION
Chaffey College
Transferred units, Computer Information Systems
Chaffey College
Associate's degree, Computer Science
SKILLS
ABOUT JOSEPH OFURIE
With over 7 years of experience in Windows Server administration and desktop support, I provide expert technical support in diagnosing and resolving hardware, software, and network issues. At Tata Consultancy Services, I specialize in Active Directory management, VPN and OKTA support, SharePoint, OneDrive, and deploying and configuring workstations. My mission is to enhance end-user computing experiences through collaboration and technical expertise. Proficient in SCCM, Cisco VPN, and Microsoft Endpoint Configuration Manager, I ensure seamless system performance and contribute to knowledge-sharing by documenting troubleshooting steps for future use.
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