Joseph Reid
Customer Experience, Client Service, Business Development
- Role
- Customer Service Agent at Delta Air Lines
- Location
- Winchester, MA, US
- LinkedIn followers
- 500 followers
Experience
Customer Service Agent
Jul 2022 — Present
Direct, close contact with customers to start the most safe, comfortable, friendly, positive travel EXPERIENCE – with a goal for EVERY customer that they REMEMBER their experience with Airport Customer Service team. Create future revenue for Delta and the top Net Promoter Score score of “5.”Goal: every single interaction and conversation leads to customers’ return to Delta for all future travel needs. Every greeting, every word, every action and expression of body language is me promoting our the brand. Accomplishments-#1 sales rep at BOS for Uplift (SkyMiles American Express Cards – each sale is a future stream of revenue for Delta)- CRM Team for system improvements with a strategic goal of helping agents better serve customers- Diversity, Equity and Inclusion – Northeast Ally member- Customer Experience Team – special projects- Brand Experience Ambassador for 2024/2025- Step in Ambassador – nominated.
Education
University of Lancaster
Economics
Trinity College-Hartford
BA/BS
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