Joseph Lucas
Managing Director | Customer Success at Microsoft
- Role
- Managing Director, Customer Success, Software and Digital Platforms at Microsoft
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Joseph Lucas
Servant leader offering an innovative, empathetic, and growth mindset with a track record of achieving targeted business outcomes across project and operational portfolios using cross-functional team collaboration, Agile planning and delivery, responsible risk-taking, methodical problem solving, and a genuine appreciation for each team member\'s background, capabilities, and circumstances.My guiding principle: “Work willingly at whatever you do, as though you were working for the Lord rather than for people.\" Colossians 3:23
Experience
Managing Director, Customer Success, Software and Digital Platforms
Jan 2022 — Present · Chicago, IL, US
Empathetically serving enterprise customers with strategic planning, complex problem-solving, cross-functional program delivery, business process engineering and stakeholder relationship management, resulting in the successful adoption of cloud technologies.
Education
Western Carolina University
Master of Business Administration
Lewis University
Bachelor of Arts, Business Administration / Human Communications
Skills
- Business Analysis
- Leadership
- Vendor Management
- Project Management
- Procurement
- Team Building
- Root Cause Analysis
- Automotive
- Jit
- Lean Manufacturing
- Kanban
- Sdlc
- IT Financial Management
- Pdca
- Project Governance
- Continuous Improvement
- Management
- Kaizen
- Cross-Functional Team Leadership
- Operations Management
- Change Management
- Kpi Reports
- Program Management
- Demand Management
- Technical Recruiting
- Special Needs Advocacy
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