Joseph Smith
- Role
- Data Operations Analyst at Justworks
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Joseph Smith
A lifelong learner and collaborator with a passion for technology. I thrive on bringing…
Experience
Data Operations Analyst
Jun 2023 — Present
Source, manage, and track data for the Justworks Underwriting department while creating and executing projects to improve efficiency and customer experience - Use Snowflake, SQL, Redash, Salesforce, Excel, to extract, build and analyze data and reports to identify where changes should be made for better efficiency and quality, and lower costs - Develop and define Tableau KPIs for department adoption and usage - Build and maintain reports, models, and dashboards around these key metrics to monitor and improve performance - Develop plans to optimize operations and train Underwriting Teams and implement process change using LucidChart and Jira automations - Collect and analyze data to produce forecasts, assessments, recommendations, and reports - Work cross functionally to oversee daily and routine processes, tracking metrics and making improvements
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