Joe Spinelli

About Joe Spinelli

Over the past 10 years, I have led top-performing teams with Starbucks, serving as a…

Experience

1. General Store Manager

   Starbucks

   Jan 2015 — Present · Palm Springs, CA, US

   Relocated across the country—from Central Ohio to Southern California—and leveraged business management, operations leadership, and team engagement expertise to launch a career with Starbucks. Moved through diverse operating units, initially joining a high tourism location in Malibu, moving to a Santa Monica store with exceptionally high mobile orders, leading a flagship Starbucks Reserve in Palm Springs for over 2 years, and currently overseeing operational excellence in a Cathedral City location. »» Earned #1 district ranking and 95% on partner experience survey, demonstrating an unrivaled ability to recruit, train, and coach high-performance talent while building a robust workplace culture where team members feel supported.»» Meet and exceed quarterly financial and operating targets, achieving sales, inventory control, and customer experience (90%+) KPIs, in addition to leading current store to hit drive-through efficiency goals for the first time in years.»» Serve as a designated store manager mentor, partnering with assistant managers and shift supervisors to identify development opportunities, facilitate career roadmapping, and engage in 1:1 targeted training and coaching.»» Foster employee loyalty to achieve exceptionally low attrition, sharing best practices with others through train-the-trainer experiences to showcase the operation of a successful store team where partners are valued, respected, and recognized.»» Model a customer-first approach, driving the adoption of corporate policies, programs, and processes to create a consistent customer experience, ensuring unwavering compliance with all internal expectations and regulatory requirements.

Education

• Capital University

  Bachelor of Science - BS

Skills

• Social Media
• Management
• Food
• Sales
• Relationship Management
• Human Resources & Training
• Customer Service
• Time Management
• Human Resources
• Brand Management
• Budgets
• Public Relations
• Product Development
• Marketing Strategy
• Business Development
• Business Planning
• Budget Management
• Advertising
• Direct Marketing
• Compliance
• Marketing
• Team Building
• Small Business
• Policy Design
• Leadership
• New Business Development
• Fundraising
• Strategic Planning & Implementation
• Marketing Management
• Community Outreach & Engagement
• Community Development
• Marketing, Communications, & Messaging
• Goal Setting & Achievement
• Integrated Marketing
• Social Media Marketing
• Talent Acquisition
• Financial Leadership
• Operations Leadership
• Community Relations
• Brand Development