Joseph Kiddell

Senior Manager - Service Strategy @Vodafone

GB

Responsible for the Service experience, service Strategy and Risk governance of Critical Infrastructure and Multinational Companies. Managing a large team of senior service consultants, managers and leads as well as risk management professionals.ensuring Vodafone delivers on customer promises, deriving needs from wants whilst focusing on clear customer outcomes. Managing and delivering against a clear Service Strategy aligned to Vodafone’s ambitions, business and technology visions as well as the regulatory and governance frameworks.

ITIL Foundation

ITIL Foundation, Service Management

Norwich City College

BTEC HNC, Buisiness Information Technology

University of East Anglia

Master of Business Administration (M.B.A.), Business Administration and Management, General

CIM | The Chartered Institute of Marketing

Diploma in Management Consulting, Management Consultancy

Core IT

PRINCE2, Project Management

Core IT

MSP, Programme Management