Joseph Hamblin
- Role
- Solutions Engineer at EasyPost
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Joseph Hamblin
Experienced Solutions Engineer with a proven track record of success in SaaS Technology…
Experience
Solutions Engineer
Jan 2020 — Present
Assist sales to answer technical questions and help customers define the project plan to integrate with the EP platform - Help customers through the setup process within the EasyPost platform - Work with the CSM team to find new opportunities of growth within each account - Make sure customers stay on task and go live in a timely manner - Manage multiple projects at one time while still finding a way to provide a personal touch to each client they interact with - Find ways to help reduce the time from sign to live and handle larger capacities by working with product to develop new tools- Make sure to set appropriate expectations. Sometimes this means having hard conversations about expectations that came from the sales process - Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRM - Collect data from our customers to give back to EasyPost to understand where EasyPost can improve and where we are succeeding
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