Joe Galan
Experienced Workforce Management Professional with a Strong Background in Leadership and 20 Years of Expertise in Management.
- Role
- Wfm Command Center Telecommunications Specialist at Spring EQ
- Location
- Reading, PA, US
- LinkedIn followers
- 500 followers
About Joe Galan
As a professional with a strong focus on achieving results, I possess excellent…
Experience
Wfm Command Center Telecommunications Specialist
Jan 2025 — Present · Conshohocken, PA, US
Utilized tools such as Ricochet, PlayVox, DialPad, and JIRA to manage and optimize workforce communication and operations.• Coordinated with cross-functional teams to ensure effective communication strategies that align with company objectives.• Implemented and managed communication protocols to enhance productivity and responsiveness within the command center.• Analyzed performance metrics using PlayVox to identify areas for improvement in workforce management.• Facilitated the resolution of issues using JIRA, improving operational efficiency and reducing downtime.
Education
Alvernia University
Bachelor of Science - BS
2017 — 2019
Skills
- Restaurants
- Culinary Skills
- Franchising
- Food & Beverage
- Customer Service
- Food Service
- Food
- Catering
- Team Building
- Food
- Menu Development
- Leadership
- Microsoft Office
- Restaurant Management
- Wine
- Time Management
- Customer Satisfaction
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