Josephine Tseng

About Josephine Tseng

I bring 6+ years of experience leading and scaling Clinical Operations in digital mental health startups, with expertise in operational strategy, provider management, and patient experience.At Anise Health, I oversee all aspects of clinical operations, including patient outcomes, provider and client retention, provider capacity planning, customer support, and process optimization. My role centers on building scalable workflows, strengthening provider success, increasing client conversion, and aligning operational strategies to support the company’s growth across multiple states.Previously at Orbit Health, I directed telepsychiatry and teletherapy programs by aligning provider staffing with client needs, leading program implementation projects, and mentoring operations staff. I’ve consistently leveraged technology, data analysis, and cross-functional collaboration to streamline workflows and scale services in high-growth environments.Outside of work, you can find me in dance classes or exploring new places with my corgi.

Experience

1. Clinical Operations Manager

   Anise Health

   Oct 2024 — Present · Brooklyn, NY, US

   Anise Health provides culturally-attuned mental healthcare through a digital platform for people of color, with an initial focus on Asian Americans.• Develop a scalable provider capacity forecast dashboard to align provider staffing supply with client demand, anticipate demand trends, and drive proactive recruitment, optimizing resource utilization across 8 markets.• Implement customer support ticketing system and Help Center, improving operational efficiency by reducing ticket resolution time by 51% and achieving 97.6% customer satisfaction (C-SAT) with 88% SLA compliance.• Centralize operational workflows in Notion and co-created a provider playbook, enabling consistent onboarding for 40+ providers across multiple states.

Education

• University of California, Berkeley

  Bachelor’s Degree

Skills

• Microsoft Office
• Project Management
• Leadership
• Microsoft Excel
• Powerpoint
• Photoshop
• Public Speaking
• Customer Service
• R
• Illustrator
• Nx-Os
• Contemporary Dance
• Hip-Hop Dance
• Microsoft Powerpoint
• Choreography
• Research
• Management
• Microsoft Word
• Epic Systems
• Google Drive
• Google Sheets
• Google Docs
• Cpr Certified