Josephine Ahn

About Josephine Ahn

I\'m a strategic, agile, and accountable leader and team-builder who puts people first and who has a track record of effectively and efficiently delivering results.

Experience

1. Technology Vendor Program Manager

   Nordstrom

   May 2025 — Present · Seattle, WA, US

   Manage a portfolio of Nordstrom’s technology investments over $40M TCV with a focus on delivering long-term, enterprise strategies based on performance analyses, risk management, negotiations, market trends, and process improvements.• Influence and collaborate with OEM vendors, VARs, and internal customers to introduce innovation into Nordstrom’s technology ecosystem.• Plan, scope, design, execute, measure, and monitor team-level projects delivering against leadership goals.• Develop vendor performance standards and KPIs-manage vendor relationships, ensuring adherence to and fulfilment of contractual software product and service obligations (five-nines, SLAs, disaster recovery, term for cause/convenience/breach)• Monitor, maintain, and conduct regular business reviews to identify opportunities to extract maximum value from Nordstrom\'s technology investments and bottom-line value.• Serve as an internal domain expert to enable internal teams to adopt best practices and make informed technology investment decisions.• Identify waste and opportunities to maximize technology investment returns and add bottom-line value.

Education

• Arizona State University

  Certificate, Teaching English as a Second or Foreign Language/ESL Language Instructor

• UCLA

  Bachelor's degree, Interdisciplinary Studies in French and Linguistics

• El Camino College

  Pre-Medicine/Pre-Medical Studies

Skills

• Marketing
• College Recruiting
• Sharepoint
• Training
• Workplace Harassment
• Legal Assistance
• Entrepreneurship
• Early-Stage Startups
• Strategy
• Recruiting
• Negotiation
• Salesforce.com
• Human Resources
• Process Improvement
• Pitch Development
• Account Management
• Interviews
• Project Planning
• Event Planning
• Strategic Planning
• Employee Relations
• Outlook
• Salesforce.com Administration
• Microsoft Word
• Incubators
• Team Leadership
• Program Management
• Business Development
• Consulting
• Marketing Strategy
• Powerpoint
• Microsoft Excel
• Operations Management
• Medical Terminology
• Sales Operations
• Contract Negotiation
• Start-Ups
• Concur
• IT Recruitment
• Project Management