Josephine Pinto

Project Manager @Yu Energy

Leicester, GB

Led multiple end-to-end transformation projects in the energy sector, managing cross-functional teams, external vendors, and internal stakeholders using Agile methodologies. Delivered high-impact solutions across telephony, billing, CRM, and debt management.Key Contributions & Achievements: • Delivered a business-wide telephony transformation integrating Five9 (front office) and MS Teams (back office), reducing inbound calls and generating £91K in automated payments in the first month. • Integrated Salesforce CRM with telephony to enhance call tracking and drive outbound activity. • Led the development of a new debt case management process—automating tracking from early engagement to enforcement, significantly reducing manual Excel-based workflows. • Introduced a billing system for Meter Asset Provider (MAP) contracts, improving meter installation and commissioning oversight. • Improved field operations with a field service management solution, enhancing task allocation and job completion tracking for engineers. • Supported UAT, smoke, and regression testing; created “How-To” guides and delivered user training to ensure successful adoption. • Managed sprint planning, standups, retrospectives using Jira and MS Project Planner. • Acted as Business Analyst for key projects—gathering requirements and building process maps in Lucidchart. • Drove cost control by challenging vendor upselling, identifying billing discrepancies, and removing unnecessary spend.Tools & Methodologies:Agile, Jira, MS Project Planner, Salesforce, Five9, MS Teams, Lucidchart, Confluence, UAT, regression testing

University of Wolverhampton

MSc International Business Management - Extended, Business Administration, Management and Operations

University of Mumbai

Bachelor of Business Administration - BBA, Management