Josephina Sandra
Team Lead| Experienced Overseas Education Consultant | Educational Management Professional & Leadership Specialist🌍
- Role
- Team Lead at Guidance Plus Educational Services
- Location
- Kochi, IN
- LinkedIn followers
- 500 followers
About Josephina Sandra
With over half a decade of dedicated experience in overseas education counseling, I…
Experience
Team Lead
Guidance Plus Educational Services
Jan 2022 — Present · Kochi, IN
Encourage team members to improve their abilities and output by offering them assistance and direction- Oversee and guide the counseling team, ensuring they meet performance targets and maintain high service standards- Provide training sessions for team members to keep them updated with the latest trends and procedures in international education- Motivate the team to work on a target basis and support them in achieving their targets- Prepare regular reports on team performance, student enrollments, conversion rates and other relevant metrics for senior management- Regularly evaluate team performance and provide feedback to improve efficiency and effectiveness- Stay informed about the latest immigration policies and procedures of various countries and ensure compliance in student applications- Provide comprehensive counseling to students regarding study options abroad, including university and course selection- Maintained strong and productive relationships with university representatives- Maintain a comprehensive CRM and database of qualified leads to ensure effective coordination and increased conversion rates- Attend to walk-in inquiries, providing exceptional customer service to convert them into successful admissions.
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