Joseph Heidel
IT Manager | Network Administrator | CCTV | Access Control Specialist
- Role
- IT Manager Network Administrator Systems Administrator at Dns Solutions, Llc
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Joseph Heidel
Experienced effective and efficient Network Operations Professional with notable…
Experience
IT Manager Network Administrator Systems Administrator
Aug 2011 — Present · Houston, TX, US
DNS Solutions is a full service IT provider that handles network, server/workstation, backup, cloud applications (Office 365, OneDrive, hosted Exchange, Dropbox) and camera system supportOversee IT Support and Network Operations for multiple clients in Michigan, Alabama, Florida, and Texas. Function as Network Administrator, Security Adviser, and Implementation Specialist, governing multiple contracts and project engagements simultaneously. Consult with clients to finalize decisions on email protocols, backup and recovery solutions, system updates, upgrades and replacements, and the implementation processes associated with onboarding each service. Establish and maintain licensing, registration, and installation of Office 365, Hosted Exchange, OneDrive, and manage CCTV configuration with analog and IP systems. Provide helpdesk support, hardware and software installations, camera system setup and monitoring, and troubleshooting all IT systems, software, and processes to ensure system availability for all business functions. Handle vendor relationships and all communications related to IT services, including Internet, Phone, and Applications, as well as contract negotiations, system failures, and performance issues. Key Contributions: Sourced, secured, and on-boarded a new office and mobile phone supplier, saving a client 40% in annual costs. Implemented new backup strategy for multiple clients by utilizing Office 365/OneDrive. Reduced overall recovery time and associated costs.
Education
ITT Technical Institute-Swartz Creek
Associate of Applied Science, Information Technology: Computer Networking Systems
2006 — 2008
Skills
- Networking
- Servers
- Network Design
- Software Installation
- Security
- Active Directory
- Xp
- Hardware
- Operating Systems
- Windows 7
- Disaster Recovery
- Help Desk Support
- Switches
- Routers
- Dns
- Network Administration
- Computer Repair
- Troubleshooting
- Vpn
- Microsoft Exchange
- Tcp/Ip
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