Joseph Calamore
Assistant Service Manager - Group 1 Automotive Founder, Head Coach - Austin Blazers Basketball
- Role
- Assistant Service Manager at Group 1 Automotive
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Joseph Calamore
From Riverside, California, I am pursuing a major in Sports Media and plan on attending law school after undergraduate studies at Oklahoma State University. Striving to one day work in an NBA front office, I relentlessly learn new things about the game of basketball and the NBA. I know I have the passion, drive and work ethic to achieve my goal of working within a professional basketball operations office.
Experience
Assistant Service Manager
Apr 2024 — Present · Austin, TX, US
Lead daily service-drive operations to ensure smooth customer check-in, accurate repair orders, and on-time delivery of vehicles. • Partner closely with the Service Manager to coach, motivate, and develop a team of advisors and technicians, emphasizing CSI (Customer Satisfaction Index) goals and productivity benchmarks. • Coordinate diagnostic and repair scheduling to maximize technician efficiency while balancing customer wait times. • Monitor warranty and policy compliance, ensuring all repairs meet manufacturer and dealership standards. • Proactively resolve escalated customer concerns with empathy and professionalism to maintain loyalty and trust. • Collaborate with the Parts Department to streamline parts ordering and minimize downtime for repairs. • Track KPIs such as labor hours, effective labor rate, upsell conversion, and shop throughput to drive profitability. • Foster a safety-first, team-oriented environment that supports long-term employee engagement.
Education
North Carolina State University
Bachelor's degree, Sport Management
2016 — 2016
Oklahoma State University
Bachelor's degree, Strategic Communications
2019 — 2022
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.