Joseph Ebie
VP of Customer Success and Customer Experience @Springbig
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WORK HISTORY
VP of Customer Success and Customer Experience @Springbig
EDUCATION
Muhlenberg Harold B & Dorothy A Snyder Schools-School of Nursing
Associate of Science - AS, Registered Nurse
Kean University
Bachelor of Science - BS, Management
UCNJ Union College of Union County, NJ
Associate of Science - AS
ABOUT JOSEPH EBIE
A seasoned leader with 14+ years of customer success experience in SaaS industries. Recognized for demonstrating a natural aptitude for staff training and development, as well as for spearheading innovative initiatives to increase client retention, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points include process optimization, data analysis, contract negotiations, market trends and analysis, documentation and reporting, scheduling, and forecasting. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and negotiation skills, as well as business acumen, cross-functional collaboration, and project management to support efficiency and maximum returns.Colleagues describe me as a progressive, driven, down-to-earth, inventive, and a managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.
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