Joseph Dire

About Joseph Dire

I\'m a Customer Success and Cloud Solutions professional with 10+ years of experience helping businesses get maximum value from Microsoft 365, Azure, and the broader Microsoft ecosystem.My career at Microsoft spans technical support, infrastructure migrations, and enterprise account management — including closing over $2M in pipeline revenue, managing 610+ seat M365 deployments, and delivering complex Surface device rollouts for organizations across Greater Boston.I combine deep technical knowledge with a genuine passion for building long-term client relationships. Whether I\'m facilitating executive business reviews, guiding a customer through an M365 onboarding, or identifying expansion opportunities within an account, I focus on one thing: making sure customers actually succeed with the technology they\'ve invested in.What I bring to the table- Microsoft 365 (E3/E5), Azure Active Directory / Entra ID, SharePoint, Teams, Copilot- Customer lifecycle management — onboarding, adoption, retention, renewal, and expansion- QBR facilitation and executive stakeholder engagement- Cross-functional collaboration with engineering, support, and partner teams- Consistent 100%+ NPS and CSAT performance throughout my careerMost recently I\'ve been deepening my AI expertise, earning certifications from Anthropic in AI Fluency and AI Fluency for Educators, as well as Microsoft\'s Generative AI and Security Essentials certificates.I\'m based in the Greater Boston area and actively seeking Customer Success Account Manager, Technical Account Manager, or Cloud Solutions roles where I can bring this experience to a team that values both technical depth and customer obsession.Let\'s connect.

Experience

1. Microsoft & Apple Technology Consultant

   Best Buy

   May 2025 — Present

   Ranked in the top 2% of associates regionally for Microsoft 365, Memberships, and AppleCare+ attach rates, exceeding total revenue targets at 130% of goal — demonstrating consistent ability to drive product adoption and customer value in a consultative environment- Built and developed a 10-person team to the number one ranked department in the district through coaching, best practice implementation, and performance accountability- Generated qualified B2B leads for the Best Buy for Business sales team by identifying commercial technology needs during customer consultations, bridging retail and enterprise sales functions.

Education

• Assumption University

  Bachelor of Arts (B.A.), Business Administration and Management, Marketing Minor

  2009 — 2013

Skills

• Windows Vista
• Social Networking
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Microsoft Powerpoint
• Usp
• Facebook
• Online Marketing
• Mac Os
• Team Leadership
• Windows 8
• Ppc
• Teamwork
• Microsoft Office
• Sales
• Social Media
• Windows 7
• SEO
• Planogram Development
• Customer Service
• Windows 10
• Emarketing
• Public Speaking
• Persuasiveness
• Adobe Indesign Cs5
• Leadership
• E-Commerce SEO
• Time Management
• Negotiation
• Windows Phone
• Adobe Illustrator
• Microsoft Word