Joseph Wilson

About Joseph Wilson

Experienced Infrastructure Project Manager with a demonstrated history of working in the consulting and healthcare industries. Strong program and project management professional skilled in Microsoft Server Management, Network Management, Desktop Management, Avaya Products, Data Center, Project Portfolio Management, and Business Process Improvement.

Experience

1. Senior Manager, Technical Infrastructure, Enterprise Change Management

   CVS Health

   Sep 2022 — Present · Indianapolis, IN, US

   Manage IT Change Management portfolio of applications and infrastructure groups through Service Now’s Change Management application. Currently manager of 128 Assignment Groups through the planning, review, and approval process.Key responsibilities to manage the portfolio are:• Applying the change management process and tools to create a strategy to help optimize or facilitate a change initiative;• Driving knowledge of change management principles, methodologies and tools;• Exhibiting active listening skills and empathy that aid the extensive exploration of issues and challenges that are being articulated by stakeholders;• Utilizing enhanced communication skills, both written and verbal;• Ability to establish and maintain relationships with stakeholders;• Ability to be flexible and adaptable, in ambiguous challenges and situations;• Natural inclination for planning strategy and tactics;• Working effectively at all levels in an organization;• Demonstrating ability to be a team player, while working collaboratively with, and through, others;

Education

• Indiana Institute of Technology

  Computer Engineering

  1979 — 1981

• Penn State University

  Bachelor of Arts, General Arts and Sciences

  1981 — 1985

Skills

• Network Administration
• Project Management
• Pmp
• Citrix
• Infrastructure
• Networking
• Information Technology
• Network Design
• IT Service Management
• Symantec Antivirus
• Integration
• Project Portfolio Management
• Process Improvement
• Visio
• Project Delivery
• Voip
• Data Center
• Remote Desktop
• Wireless Networking
• Network Security
• Windows Server
• Switches
• Small Business Server
• Disaster Recovery
• Avaya Aura
• Project Planning
• Desktop Computers
• Vendor Management
• Telecommunications
• Desktop Administration
• Avaya
• Servers