Joseph Cochrane-Brown

Managed Service Change Analyst @FIS

Onboarded and implemented over 50 new client flows using Oracle, SQL, and proprietary software (GMI) • Tested, implemented, and upgraded in-house systems. Initiated solutions for operations which reduced daily manual work. • L3 Escalation POC for in-house systems (GMI), led resolutions for complex issues and received direct recognition from clients, documented issues and resolutions. • Used Agile methodology to onboard client flows, worked closely with BA’s and change management in defining and gathering requirements, and led preparation, implementation, and go-live validation of project. • US POC for Credit Suisse and Barclays projects and ensured project deadlines were met by juniors • Learned different database schemas and flows, developed business knowledge of Post Trade Services, Middle Office, and Capital Markets (Derivatives). Automated daily tasks to be more efficient. • Learned to work with different teams across the globe, worked within UAT and PROD environments