Joseph Cerrigone
Experienced Aviation Professional | Strategic Leader and Thought Partner | Expert in Employee Engagement & Operational Efficiency
- Role
- Assistant Manager, Inflight Services at United Airlines
- Location
- Fairfield, NJ, US
- LinkedIn followers
- 500 followers
About Joseph Cerrigone
A strategic-minded and transformational aviation management leader with over 15 years of experience specializing in elevating the airline customer service experience and driving operational excellence through innovative service strategies. Throughout my career, I have built a strong reputation for delivering measurable results and leading high-performing teams to success.My expertise includes:• Developing and executing strategic initiatives to enhance customer satisfaction and loyalty.• Managing and developing high-performing teams with a focus on operational efficiency and employee engagement.• Collaborating cross-functionally with C-suite leaders to achieve organizational goals.• Designing and implementing large-scale compensation programs and incentive plans to optimize financial resources.• Restructuring strategic plans to achieve significant cost savings and reduce employee turnover.• Launching new programs and leading organizational change initiatives with a commitment to industry standards and compliance.I am passionate about fostering a collaborative environment, building strong relationships with key stakeholders, and driving continuous improvement in dynamic and challenging settings. I thrive on challenges and am dedicated to delivering exceptional results that exceed expectations.
Experience
Assistant Manager, Inflight Services
Apr 2025 — Present
Manage daily flight attendant operations at one of our largest hubs, driving reliability and consistency while minimizing operational disruptions. Lead cross-functional problem solving of real-time irregularities and foster positive net promoter scores while providing direct leadership to a team of Inflight Supervisors.
Education
Thomas Edison State University
Business Administration and Management, General
2020 — 2026
The Chubb Institute
Computer Technical Support, Computer Technical Support
2000 — 2001
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