Joseph C.
Sr. Consultant | Salesforce | Product Strategy | Continuous Improvement | Project Management | Agile | PMP | Six Sigma
- Role
- Senior Consultant at Deloitte
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Joseph C.
Director of Operations with 10+ years of experience defining processes and structure that improve performance, drive growth and increase value. Analyze key data and metrics, utilizing PMP, Agile and Six Sigma principles to implement product strategies that achieve business objectives. Director of Operations | VP of Operations Identify, develop and execute transformational projects that improve operating results, efficiency, and positioning to meet short and long term goals for growth and profit. Develop and deliver continuous improvements, utilizing PMP, Agile and Six Sigma methodologies to optimize processes and control costs. Develop project plans and roadmaps, forecasting financials and implementing clear KPIs and SLAs for tracking and governance. Forge strong inter-departmental and stakeholder partnerships, communicating effectively across organizational levels. Background includes change management, financial modelling, scaling operations, and team development. CORE COMPETENCIES • Business Operations Strategy • Product Management • Project Management • Performance Management • Budgets & Forecasting • KPI & Data Analysis • Process Optimization • Change Management • SLA Management • PMP Certification • Scrum Master Certification • Six Sigma Certification ACCOMPLISHMENTS:~Surpassed Trilogy’s two-year goal of partnering with 10 university campuses by developing the operations, processes, and strategies to launch 35 campuses.~Saved nearly $400K through negotiations with DocuSign and Salesforce.~Generated annual savings of $6.5M for Kaplan through effective database management, policy changes, and implementation of a self-service tool.
Experience
Senior Consultant
Jun 2023 — Present · Dallas, TX, US
Education
Kaplan University
B.S., Management
2005 — 2007
Kaplan University
Masters, MBA
2009 — 2011
University at Buffalo
B.A., Psychology
1999 — 2003
University at Buffalo
B.A., Legal Studies
1999 — 2003
Skills
- Conflict Resolution
- Leadership Development
- Employee Training
- Strategy
- Leadership
- Higher Education
- Career Development
- Program Management
- Campusvue
- Scrum
- Priority Management
- Microsoft Office
- Academic Administration
- Sales
- Project Management
- Call Centers
- Student Affairs
- Adult Education
- Crm
- Change Management
- Team Building
- Career Counseling
- Supervisory Skills
- Time Management
- Portfolio Management
- Employee Relations
- Business Process
- Strategic Planning
- Instructional Design
- Public Speaking
- E-Learning
- Analysis
- Admissions
- Enrollment Management
- Six Sigma
- Mentoring
- Student Financial Aid
- Google Apps
- Coaching
- Management
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