Joseph Bernard

Sr. Manager II, Technical Support

Role: Sr Manager Ii, Technical Ops Support at Blackhawk Network
Location: Pittsburgh, PA, US
LinkedIn followers: 500 followers

About Joseph Bernard

Creating a revolutionary approach to Production Support and Operations. Metrics, trends, and order to redemption coverage. Data is beautiful.

Experience

Sr Manager Ii, Technical Ops Support
Blackhawk Network
Mar 2020 — Present · Pittsburgh, PA, US
Designed, implemented, and currently manage a top-tier global support platform for incentives, e-commerce, and retail financial partners.· Co-developed the Enterprise Client Support initiative, enhancing operational support, metrics tracking, and training/documentation across the organization.· Recognized for leadership in developing logistical support platforms for the e-commerce division.· Built and managed multiple international teams to support order lifecycles and fulfillment across EMEA and APAC regions.· Led a project management team to develop customer service front/back-end improvements, reducing costs and average handling times by over 200%.· Streamlined ticketing methods for the largest incentives platform, lowering critical inquiries by over 42%.· Achieved 90th percentile SLAs and MTTR for global support teams.

Education

Penn State University
Bachelor of Science, Industrial and Organizational Psychology

Skills

Sales Management
Sales Process
Management
Team Building
Data Analysis
Employee Training
Solution Selling
Strategic Planning
Employee Relations
Microsoft Office
Sales
Cold Calling
Outlook
Business Analysis
Wireless
Telecommunications
Analysis
Creative Writer
Organizational Effectiveness
Quotas
Leadership
Troubleshooting
Inventory Management
Coaching
Retail
Writers
Call Centers
Business Development
Cloud Computing
Mobile Devices
Hiring
Computer Hardware
Retail Sales
Microsoft Excel
Call Center
Sales Operations
Customer Retention
Sales Presentations
Customer Service
Social Media Marketing

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Joseph Bernard

Experience

Sr Manager Ii, Technical Ops Support

Education

Penn State University

Skills

Find verified contacts for anyone on LinkedIn