Joseph Berkeley

About Joseph Berkeley

Crowded is the only compliance-first CFO suite for 501(c) organizations. Our comprehensive suite of features covers the entire back office; collections, budget allocation, spending, reporting and e-filing 990s to the IRS. Through a series automated workflows highly verticalized to the unique needs of nonprofits we are that core system of record allowing enabling organizations to achieve financial stability without the stress of managing scattered spreadsheets and systems. Our mission is to empower non-profits to focus on their purpose and mission, and devote less dollars and time to financial administration without compromising on compliance, transperacy, accuracy and efficiency.

Experience

1. Vice President of Customer Success

   Crowded

   Mar 2026 — Present · Miami-Fort Lauderdale, FL, US

   Lead a high-performing Customer Success team, driving measurable growth across the customer lifecycle. • Achieved 115% net revenue retention growth through strategic onboarding and retention initiatives. • Foster deep partnerships with nonprofit organizations, enhancing their experience with our platform. • Cultivate executive relationships to align organizational goals with Crowded\'s product capabilities.

Education

• University of Colorado Colorado Springs

  Business Administration and Management, General

Skills

• Cloud Computing
• Sales Process
• Voip
• Solution Selling
• Voice Over Ip (Voip)
• Direct Sales
• New Business Development
• Cold Calling
• Sales Operations
• Software as a Service (Saas)
• Business Development
• Unified Communications
• Account Management
• Business-to-Business (B2b)
• Sales
• Salesforce.com
• Sales Management
• Saas
• B2b
• Telecommunications
• Product Management