Joseph Yohana Varghese
IT Support Associate at Amazon
- Role
- Information Technology Associate at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Joseph Yohana Varghese
As a recent graduate with a strong understanding of networking infrastructure and cloud technologies, I am eager to begin my career as a network engineer or cloud support engineer. I have hands-on experience in configuring network devices such as routers, switches, and firewalls and have worked with cloud platforms such as AWS. I have also gained knowledge in cloud services such as EC2, S3, and RDS.I am proficient in network protocols, security, and troubleshooting. My academic background has provided me with a solid foundation in networking fundamentals. As an aspiring network engineer or cloud support engineer, I am eager to contribute to the success of my future employer. I am a quick learner, and I am willing to take on new challenges and technologies to grow my skills and expertise.
Experience
Information Technology Associate
Feb 2024 — Present
Provide L2 technical support for Amazon Locker systems across EU, NA, and FE regions in Linux-based environments.•Resolve an average of 30 technical tickets per day via ServiceNow, excluding chats and calls — ensuring high efficiency and issue turnaround.•Assist field technicians with system provisioning, fault isolation, and network diagnostics, reducing resolution time and improving locker availability.•Analyze logs and system behavior to proactively detect recurring issues and enhance long-term reliability.•Collaborate with global support and operations teams to maintain SLA targets and ensure locker performance continuity.
Education
Ponnaiyah Ramajayam Institute of Science & Technology, Thanjavur
Bachelor's Degree, Electrical and Electronics Engineering
St. Aloysius College, Thrissur
Higher secondary education , Computer Science
Ponnaiyah Ramajayam Institute of Science & Technology, Thanjavur
Bachelor of Engineering - BE, Electrical and Electronics Engineering
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