Joseph Welch

About Joseph Welch

Summary Respected as a strategic leader in technology, I have a strong background in driving transformational change and fostering a culture of innovation across multi-faceted organizations. Recognized as a subject matter expert (SME) in technology and operations, I have experience planning, implementing, and managing a broad range of complex technical projects and addressing cybersecurity threats in a timely manner.I am successful in managing teams and setting standards to ensure consistent service delivery. I also partner with C-level executives to develop program-level initiatives based on identified gaps. I can prioritize multiple projects simultaneously and work efficiently in fast-paced environments with the ability to meet deadlines. Key Strengths Formulate and execute information technology (IT) strategies that align with business goals.Administer complex IT budgets to promote efficient resource utilization and uncover cost-saving opportunities without sacrificing quality. Maintain comprehensive knowledge of emerging technologies and industry trends to positively impact a company. Areas of Experience IT Operations IT Vendor Management IT Infrastructure Management Information Security Policy Development Team Building and Leadership IT Risk Management Data Governance IT Strategy & Execution Change Management Agile Methodology Project Management Continuous ImprovementPlease feel free to connect with me at j••••••@gmail.com

Experience

1. Deputy Director, CIO

   Fort Wayne City Utilities

   Mar 2015 — Present · US

   In this leadership role, I lead a broad range of intricate technical projects, aimed at driving significant organizational growth and process improvement, through business process mapping to solution discovery. I oversee the operation and maintenance of systems and infrastructures; manage vendor selection, project documentation, implementation, ongoing maintenance, IT support, user support, troubleshooting, and continuous improvement initiatives; and employ Lean methodologies to enhance efficiency and productivity. I am respected for consistently maintaining high levels of user satisfaction through empathetic problem-solving, conflict resolution, and communication skills. Key Highlights Transformed IT culture from reactive to proactive, enhancing organizational efficiency and effectiveness.Established 17 networks across 10 countries and effectively managed vendor relationships and contracts, ensuring high availability and reliability of IT services. Managed small- to large-scale projects and complex multimillion-dollar IT budgets.Procured multiple IT services contracts and led the initiative to ensure accountability from an IT services provider that consistently failed to meet Service Level Agreements (SLAs), resulting in a breach of contract. Led the process of contract termination and oversaw a smooth transition to a new provider, Resultant.Developed and wrote numerous key policies, including Enterprise Information Security Policy, Telecommuting Policy, and Artificial Intelligence (AI) Policy.Advocated for the use of generative AI to improve customer service and optimize processes. Collaborated with legal team to address lawsuits, initiate legal actions, manage risks, and negotiate favorable contracts.Invited as a keynote speaker to various conferences, including the North American Information Security Summit in Denver.

Education

• Indiana University Bloomington

  Bachelor of Arts - BA

• Harvard Kennedy School

  Cybersecurity Certificate, Leadership In Artificial Intelligence and Policy, Executive Education

  2024 — 2024

• Harvard Extension School

  Cybersecurity Graduate Certificate, Cybersecurity