Joseph Wallace
IT Process & Platform Governance Expert ITIL | KCS | ITSM | ServiceNow
- Role
- Itil Program Specialist at SchoolsFirst Federal Credit Union
- Location
- Orange County, CA, US
- LinkedIn followers
- 500 followers
About Joseph Wallace
Highly effective Agile leader and team builder specializing in the design, delivery, and…
Experience
Itil Program Specialist
SchoolsFirst Federal Credit Union
Aug 2015 — Present · Tustin, CA, US
Technical SME and advisor for IT Planning. Ensuring total program governance of ServiceNow with an emphasis on ITIL / ITSM, Knowledge, Architecture, Asset Management, Project Management, SDLC / Agile, Services Catalog, Process Engineering and organizational performance optimization.
Education
National University
Paralegal Certification
1992 — 1993
San Diego Mesa College
Science
1989 — 1990
Palomar College
Science and Physical Education
1988 — 1990
Brandman University, Part of the Chapman University System
Bachelor of Business Administration - BBA
2018
Skills
- Business Intelligence
- Software Development
- IT Service Management
- Change Management
- Disaster Recovery
- Risk Management
- Integration
- IT Audit
- Business Analysis
- Data Center
- Software Development Life Cycle (Sdlc)
- Business Process
- Business Process Improvement
- IT Strategy
- Enterprise Software
- Enterprise Architecture
- Sybase
- Telecommunications
- Analysis
- Program Management
- IT Operations
- Agile Methodologies
- Management
- Servicenow
- Process Improvement
- Software Documentation
- Sdlc
- Requirements Analysis
- Software Project Management
- Itil
- Unix
- Requirements Gathering
- Leadership
- Release Management
- Team Leadership
- Information Technology
- Thought Leadership
- Sql
- Visio
- IT Management
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