Joseph Villaneda
Helping regional Medicare Advantage plans improve member experience, close care gaps, and optimize benefit performance
- Role
- Board Member at Atlas Cloud Solutions
- Location
- Orange County, CA, US
- LinkedIn followers
- 500 followers
About Joseph Villaneda
Hey there! I’m the Founder and CEO of Atlas Cloud Solutions, a Microsoft Teams-focused consulting firm. I’m on a mission to make Microsoft Teams the center of collaboration for both your team and customers. Ready to make your Microsoft Teams the easiest way to connect with people inside and outside of your organization? Let’s work together! Here’s more about me. I’m a certified Microsoft Teams professional with 12 years of experience in consulting and 8 years of experience creating and delivering industry-leading voice and video solutions across Law Firms, Manufacturing, Capital Markets, Healthcare, Entertainment, and Retail. As a client-facing consultant, I take a realistic and upbeat approach—making your user\'s Microsoft Teams client simple and your Teams Admin Center dashboards helpful. Over my tenure in the industry, I’ve racked up more than hours of advisory experience from unicorn tech startups to Fortune companies. After years of consulting at several large IT Manage Services partner firms, I have taken my expertise to create Atlas Cloud Solutions, solely focused on Microsoft Teams Voice, Microsoft Teams Rooms, and Microsoft CoPilot for M365. Together with my team, we plan to solve the latency it takes for clients to connect with you, how overly complicated it is to join meetings (in the office and remotely), and navigate past the pitfalls of an AI-driven world. Microsoft Skills: Direct Routing Configuration, Voice Policies and Routing (setting up call routing rules), Call Queues and Auto Attendants (for handling incoming calls), Emergency Calling Setup, PSTN Connectivity (connecting Teams to the public switched telephone network), Environment Configuration: Set up and configure Teams environments, including policies and security settings. Team and Channel Management: Create and manage Teams, channels, and groups. Chat and App Management: Monitor and moderate chat conversations and manage apps. Meetings and Calling: Schedule, organize, and manage team meetings and configure calling features. User Adoption and Training: Promote team adoption and provide user training. Governance and Compliance: Implement policies for data retention and monitor compliance parameters. Troubleshooting and Support: Diagnose and resolve technical issues. Integration with Other Services: Understand Teams’ integration with other Microsoft 365 tools. Migration and Upgrades: Plan and execute migrations to Teams. Monitoring and Reporting: Device Management: Configure Teams devices. Backup and Recovery: Set up data backup processes.
Experience
Board Member
Jan 2024 — Present · Sacramento, CA, US
Education
University of California, Riverside
Business Administration
1999 — 2001
Concordia University Irvine
Bachelor of Arts, Business Administration & Leadership
Skills
- Unified Communications
- Channel Sales
- Cloud Computing
- Leadership
- Account Management
- Solution Selling
- Managed Services
- Enterprise Software
- Customer Experience
- Strategic Partnerships
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