Joseph Valenti
Mortgage Sales Leader at Blue Foundry Bank. NMLS #418782
- Role
- Mortgage Sales Leader at Blue Foundry Bank
- Location
- Clifton, NJ, US
- LinkedIn followers
- 500 followers
Experience
Mortgage Sales Leader
Jan 2021 — Present · NJ, US
Responsible for the creation of Blue Foundry Bank\'s Mortgage Web and Call Center platforms. • Tasked with the recruiting and hiring recommendation of experienced Mortgage Loan Advisors in order to build this new team to scale• Leads all Mortgage Advisors in customer interactions ensuring excellence in service delivery.• Achieves performance metrics on applications, conversion ratios, closed loans, application quality, and call handing metrics.• Collaborates across the call center teams and Mortgage Operations• Manages CRM, telephony and other interaction systems for Mortgage to maximize efficiency and elevate the customer experience• Manages daily lead volume from all lead sources• Manages daily schedule for all Mortgage Advisors• Retains current knowledge of bank policies and procedures and ensures that Mortgage Advisors team is adhering to such, including the Code of Conduct; creates and maintains departmental policies and procedures• Effectively manages metrics and key performance indicators, including lead cost, lead volume, conversion rates, application quality metrics, customer satisfactions scores, in order to optimize the customer experience• Resolves borrower issues relating to the application process and works to continuously improve the borrower experience• Develops and mentors employees while fostering positive internal culture and employee engagement• Supervises customer interaction channels, including online and mobile, chat, etc, to ensure consistency, accuracy, and excellence in customer service and service delivery• Ensures compliance with regulatory requirements and standards
Skills
- Refinance
- Loan Origination
- Banking
- Home Equity Lines of Credit
- Employee Relations
- Loans
- U.s. Federal Housing Authority (Fha)
- Mortgage Lending
- Investment Properties
- Sales
- Public Speaking
- Customer Service
- Residential Mortgages
- U.s. Va Loans
- Negotiation
- Reverse Mortgages
- Mortgage Banking
- Fha
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