Joseph Trance

Vice President of Operations @Goodwill Central Oklahoma

Oklahoma City, OK, US

Focuses on high performance and continuous improvement across the organization’s revenue-generating operations by valuing people and donations, delivering superior service, and operating profitably – while ensuring strong customer satisfaction that sustains and advances our mission.• Successfully meets performance goals according to the organization’s budget and Goodwill’s Critical Performance Factors for Donated Goods Retail.• Focuses on metrics, supply chain, and process improvements for long term organizational growth.• Analyzes operational trends and forecast future developments to ensure performance at a high level of effectiveness and efficiency.• Conducts and reviews sales and productivity analysis and initiates appropriate action necessary to achieve strategic and financial goals.• Develops budgets for Donated Goods Retail and Business Services, with a focus on effective implementation, capital planning, and cost management to ensure alignment with operational needs.• Publicly represents the agency at external events with professionalism to enhance the public image of GCO and a passion for our mission. • Ensures compliance with policies, procedures and safety standards throughout the organization and maintains State Use ratio, GII, and CARF standards, as well as federal/state regulatory requirements. • Provides guidance for talent acquisition and developing key team members.• Proactively identifies new site opportunities and conducts research to ensure prospective locations align with organization’s growth strategy and branding standards.• Leads the negotiation and renewal of all lease agreements, ensuring favorable terms and a clear understand of company obligations and responsibilities.

University of Arkansas Grantham

Bachelor's degree, Criminal Justice/Police Science