Joseph Thottukadavil

About Joseph Thottukadavil

At Comcast Business, the organization has benefitted from my expertise in business process management, particularly through the development and deployment of a robust Mid-market platform. Our collective efforts enabled the migration of a substantial customer base to Project Orion, evidencing my commitment to operational excellence and strategic vision.Currently leading a team adept in finance production support, we\'ve instituted a Tier 1 team and Tiger team, enhancing support infrastructure and user training. This approach has not only streamlined financial processes but also ensured a high level of accountability and visibility within the organization, further solidifying our position as leaders in the telecom industry.

Experience

1. Senior Manager, Business Process Management

   Comcast Business

   Dec 2021 — Present

   Manages staff of five contractors to handle BAU operations for Finance Production support• Organized Finance production support by designing a process to track progress, hold teams accountable for timely defect fixes and feature deployments, and provide visibility to leadership.• Collaborates with triage, incubation, GSS, and internal stakeholders to diagnose issues, fix defects, educate users, and identify gaps in the Orion solution.• Analyzes data to uncover trends in ticketing, prioritizing resolution based on severity and volume of impacted customers.• Established a Finance Tier 1 team to create documentation for training users on common errors in using the Orion system and a Tiger team to handle workarounds until fixes are deployed.• Led Bill run and SR reviews as an SME to ensure billing issues were corrected before upcoming bill runs.• Maintains proactive reporting on issues, monitoring the effectiveness of deployed fixes.• Performes quality assurance checks on bill runs to ensure proper application of manual patches and SR fixes.• Provided monthly reports to leadership on manual patches, SR trends, themes, and average time to restore. • Manages $10 million budget for Data management team, collaborating with Accounting, FP & A, Procurement and Business operations to hire vendors, review invoices, vet FTE requests and present findings to senior leadership

Education

• University at Albany

  BS, Finance

  1998 — 2002

Skills

• Series 7
• Sql
• Visio
• Financial Risk
• Clear Par
• Fixed Income
• Cdo
• Cdo Suite
• Fis Metavante
• Bloomberg
• Etreasury Direct
• Strategic Planning
• Tracs
• Livewire
• Portfolio Management
• Series 24
• Wall Street Office
• Microsoft Office
• Project Management
• Intellimatch
• Encore
• Lexisnexis
• Banking
• Citi Direct
• Lotus
• Business Analysis
• Financial Services
• Fidelity Systematics
• Global Plus
• Web Express
• Wall Street
• Pershing Netx360