Joseph Thomas

Cast Member (Customer Service) @Cineplex

CA

Delivered exceptional guest service, achieving a 95% guest satisfaction rating through efficient service in concessions, floor operations, and box office duties.Increased concession sales by 30% through effective upselling techniques and promotional strategies during high-traffic events.Collaborated with a diverse team of 15+ members to streamline operations, contributing to a 20% increase in overall ticket sales during peak hours.Maintained compliance with health and safety protocols, ensuring a safe environment and achieving a 100% score in operational audits.Adapted to flexible scheduling, consistently covering late-night shifts and enhancing team coverage by 25%.