Joseph Thomas

About Joseph Thomas

Project Manager experienced in Procurement, Project Initiation, Supervision, Human…

Experience

1. Project Lead

   Nationwide Cabling

   Jul 2021 — Present

   Led large-scale network upgrade projects across North America, managing budgets of over $35 million, resulting in a 98% on-time project delivery and contributing to a 15% reduction in operational costs through process optimizations.• Structured cabling upgrades from existing Cat3 to Cat 5, Cat 6, MDF and IDF build out, Access points (AP), Cradle points, POTS, Fiber, Switches, Routers installations.• Directed structured cabling upgrades across critical infrastructure, increasing network speed by 30% and improving overall reliability, ensuring seamless communication for clients across North America• Partnered with key vendors to develop tailored solutions, improving transit industry technology and achieving an increase in client satisfaction.• Designed and implemented a custom ticketing software, which reduced ticket processing times, improved customer service efficiency, and decreased service resolution delays significantly enhancing overall project turnaround times. • Served as the primary escalation point for complex project implementation issues, ensuring timely resolution and alignment with client expectations.• Led the initiation of multiple high-value projects, preparing proposals, managing budgets, and setting timelines, which resulted in successful project approvals worth over $20 million.• Established and maintained clear communication with stakeholders throughout the project lifecycle, resulting in better alignment and stakeholder satisfaction.• Analyzed and managed the financial aspects of the project, including invoice reviews and burn rate monitoring, which ensured project completion within the allotted budget.• Led a team of 30+ multidisciplinary professionals, providing strategic direction and support.• Directed project closeout processes, including comprehensive reviews and final reports, resulting in 100% client satisfaction and seamless transition to operational teams for continued service excellence.