Joseph Tharakan
Client Relationship Manager
- Role
- Client Relationship Manager at eClinicalWorks
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Joseph Tharakan
Multi-faceted professional with nearly 5 years of experience in operational and…
Experience
Client Relationship Manager
Aug 2022 — Present
Managed over 50+ project plans for upgrading eClinicalWorks EHR/PM systems, integrating interface technologies, enhancing revenue cycle management, and transitioning from locally hosted to cloud environments.Served as the primary point of contact for enterprise clients with 50+ providers post go-live, ensuring seamless support and system optimizationAnalyzed product usage and user insights, recommending tailored solutions that improved client workflows, driving at least a 20% increase in operational efficiency.Fostered strong client relationships through regular communication (daily calls, periodic check-ins, in-person meetings), enhancing customer adoption and satisfaction.Ensured system components such as database engines and Tomcat versions were consistently updated to meet Health IT compliance and performance standards.
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