Joseph Sudhakar L

About Joseph Sudhakar L

A dynamic professional with over 23 years of experience in Financial HR BPO outsourcing…

Experience

1. Human Resources Retirals Manager

   IBM

   Oct 2025 — Present · IN

   Driving statutory compliance and retirals governance across large-scale HR operations• Leading MIS strategy and analytics to support data-driven decision-making• Liaising with PF authorities and government bodies for hearings and regulatory matters• Ensuring timely and accurate responses to statutory notices and escalations• Delegating and planning daily operations through focused one-on-one team engagement• Conducting root cause analysis (RCA) to eliminate recurring issues and enhance quality• Implementing CRM for ticketing and managing high-impact service requests• Collaborating with cross-functional leadership to execute strategic initiatives• Enhancing process efficiency through systems improvement and performance reporting• Managing team performance, training, and development to foster continuous growth

Skills

• • Quality Study Control Related to Management
• Analysis
• Training
• • Team Planning/Organizing, Internal Mis Reporting
• • Financial Reconciliations
• • One Point of Contact for Internal Company Audits Control Sas 70 Kpmg Deloitte
• • Quality Management
• Project Management
• • Testing Modules
• Process Improvement
• Coaching
• • Statutory Compliances
• • Managing Operational Benefits for 2.5 Lakh Employee’s Records
• • Liaising with Government Body
• • Developments
• • Building Process Flow
• • Building Interpersonal Skills to Enhance Client Relationships
• • Having Exposure to 180 Clients as a Front Line Manager
• • Business Process Improvement
• Six Sigma